Analyze, identify and qualify support strategies to improve service quality and drive for service sales
Close work with internal cross-functions like sales & marketing, finance, logistics as well as outside partners. To develop plans to fulfill business needs.
Build up tracking system to evaluate project result and analyze impact/recovery/improving actions with related parties.
Analyze and monitor the performance of the customer feedback/reports to identify areas of opportunity for improvement. Set the directions for resolution.
Continuously strengthen support process to ensure great customer experience.